08 Establishing The Vision Franklin City Hall Master Plan ALIGNED WITH THE MISSION OF FRANKLIN City of Franklin Mission: The mission of the City of Franklin is to foster community cooperation, innovation, and opportunity by providing quality services to Franklin residents and businesses in an efficient, effective, and economical manner. City of Franklin Vision: Franklin will continually strive to be a community of choice for individuals, families, and businesses to grow and prosper through an excellent quality of life supported by exceptional, responsive, and cost effective City services. City of Franklin Key Principles: • Excellence. Our goal is the delivery of high quality service to citizens and co-workers alike. We are proud of our level of service and our continuous improvement efforts. We measure ourselves against the “best in class” in both the public and private sector. • Innovation. We are open to new ideas and methods of providing services and meeting community needs. • Ideas and approaches are “mined” from a variety of sources including those outside of government service. • Teamwork. Resources are shared. Problem solving should be expected of each individual but is also a shared endeavor. Collaborationisafundamental skillbothwithintheorganization and with other community-serving entities. Department directors establish positive working relationships with their counterparts at the county, within other municipalities, and with key state government officials. Employees throughout the organization know they are valued. • Integrity. Our actions and words are in harmony. If you make a mistake, own it, take action to correct the situation, and move on. • Action-Oriented. Team members act with a sense of urgency to meet the needs of citizens, co-workers, and the community. We seek to make a difference every day. We will always make the most of the opportunities presented to us. VISION & SUCCESS CRITERIA Servethe community Provide an efficient, flexible facility to support exceptional delivery of services to the citizens of Franklin that speaks to the mission and key principals of Franklin. Welcomethe community Promote citizen engagement by inspiring pride in the community and providing a wide range of indoor and outdoor services and amenities for Franklin’s diverse community. Lead the community Be a model for responsible development that responds to the rich fabric of downtown Franklin while implementing fiscal and environmentally sustainable strategies.
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