20 Establishing The Vision Franklin City Hall Master Plan Community Engagement Round 01 - Establishing the Vision The community survey was launched on April 19, 2021 and was made available online through the end of May, 2021. It was hosted on the project’s website and gathered over 650 responses. The survey consisted of 12 questions, aimed at understanding the community’s perspective on the future use, purpose and design of the new City Hall building. The majority of respondents were residents between the ages of 35 and 54. The following provides a summary on the responses. BY THE NUMBERS 650+ RESPONSES 12 QUESTIONS 06 WEEKS 74% COMPLETION RATE Saw it on social media (49.2%) By word of mouth (10.9%) Read a newspaper article ( 15.8%) This survey is the first I’ve heard of it (9.0%) Watched a City meeting (7.4%) Received an e-blast (6.4%) Heard it on the radio (0.2%) Q. How did you find out about the City’s initiative to envision a new City Hall on the Public Square? The majority of respondents found out about this initiative through social media, with a large number of people also finding out through the newspaper and word of mouth. This question helps inform the project team of the most effective method to spread the word about the project. Q. What is the typical nature of your visit to City Hall? Please check all that apply. Most respondents visit City Hall for services with City Departments and to attend board or commission meetings. Visiting City Departments for services (40.7%) Attending Board Meetings / Commission Meetings (33.8%) Use of public restrooms (25.4%) I have never visited City Hall (21.7%) Paying bills (20.9%) Attending court (4.9%) Attending special events (17.4%) Seeking information (22.0%) Other (0.6%) 1 2 COMMUNITY SURVEY RESULTS COMMUNITY ENGAGEMENT REPORT City Hall Service Counter, Mt Pleasant SC
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